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How to order
Step 1 | Register / Sign in
Step 2 | Add to cart
Choose the product and click “ADD TO CART”.
Step 3 | View / update cart
Click “VIEW CART” to view and make changes to your shopping cart.
Click “UPDATE CART” to update your changes.
Click “PROCEED TO CHECKOUT” to proceed with your orders.
Step 4 | Place order
Review the content of your orders, and
Fill in the billing and shipping details,
Click “PLACE ORDER” to place your order.
Step 5 | Make payment
BOLD.Pay, HitPay and Paypal will be our payment gateway.
Choose your payment options.
Make your payment and you will receive a purchase receipt after payment.
Step 6 | Receive parcel
It will take approximately 4-7 days for you to receive your package.
Frequently asked questions
Will my orders be saved for future viewing?
What are my payment options?
BOLD.Pay, HitPay and Paypal will be our payment switching gateway that accepts payment via credit card & online banking transfers.
Why have I been charged with an extra USD 1 for my PayPal purchase?
The 1 USD charge is a temporary authorization by PayPal. To verify that the buyer’s credit card or debit card is in good standing, a temporary USD 1.00 charge might appear in buyer’s transaction history. The charge appears as ‘pending’ and is automatically removed after the full amount of the purchase is processed. It may take a few minutes or up to 30 days, depending on the card issuer, for the transaction to be removed and the USD 1.00 to be released to the buyer’s card. If the authorization charge remains on the buyer’s card after 30 days, we suggest the buyer contact the card issuer.
Why is my order on hold after payment through PayPal?
If your “Mika order is on hold” and you have made payment through PayPal, it is most likely that your payment through PayPal is pending for review before the payment is released to Mika. Once PayPal has reviewed and released your payment to us, your Mika order status will then change to “PROCESSING”. If, PayPal rejects or your payment has failed, your Mika order will then change to “FAILED”.
This part of Paypal’s security measures, they review certain payments more closely to minimise the potential risk for their platform and their customers.
Is there any extra charge if I make payment via Paypal/Credit card?
No, there is no service charge.
Do I get a receipt upon payment?
Yes. A purchase receipt will be emailed to you once the payment has been made.
What method do you use for shipping?
We have our own in-house delivery team to deliver your orders.
How long will it take to receive my order?
You will receive your order within 4 – 7 working days.
Do you ship overseas?
No. We only take orders within Peninsular Malaysia at the moment.
I have a question that is not listed in FAQ, how do I contact you?
We will be more than happy to answer any question you may have, please email us at eshop@mika.com.my or call 016-232 8273.
Delivery terms
General delivery terms
- We do not deliver to P.O. Box addresses and international addresses. (For delivery areas, kindly refer to specific delivery terms of each product category below.)
- All purchases are processed as soon as the transaction is confirmed. However, purchases made after 3pm each day will be considered next day purchase.
- Delivery process lead-time is 4 working days (exclude Public Holidays). Please allow a longer lead-time of 4-7 working days during festive and peak seasons. Please also expect longer lead-time during the flood season. We are doing our best to deliver in the safest manner.
- The delivery will be within the operational hours of the designated courier service company (not including Public Holidays). However, there is no estimated time of arrival.
- Please ensure that delivery details are correct to avoid any additional transport cost for redirection.
- Any complaints on late delivery or undelivered items due to no recipient at the point of delivery or incorrect addresses will not be entertained.
Raya Gift Sets & Hampers Applicable For Free West Malaysia Delivery
Raya Gift Sets: Whisper of Blessing, Whisper of Gratitude Set A, Whisper of Gratitude Set B, Whisper of Reflection, Harmony of Raya, Radiance of Raya, Grace of Raya, Spirit of Raya, Joys of Raya, Rasa-rasa Memori.
Raya Hampers: Best Wishes (H1), Kasih Sayang (H2), Maaf Zahir & Batin (H3), Semoga Berjaya (H4), Sihat Sejahtera (H5), Joy & Friendship (H6), Untung Besar (H7), Salam Dari Hati (H8), Blooming Success (H9), Great Fortune (H10), Yang Mulia (H11), Joy & Happiness (P1), Persahabatan Sejati (P2), Heartiest Greetings (P3).
Raya FREE West Malaysia Delivery
- FREE West Malaysia Delivery under this product category applies to mainland Peninsular and Penang Island (NOT applicable for delivery: Sabah, Sarawak, Labuan, Langkawi and other islands).
- Delivery process lead-time is 4 working days (exclude Public Holidays). Please allow a longer lead-time of 4-7 working days during festive and peak seasons.
IMPORTANT NOTE FOR ALL RAYA DELIVERY:
- Only one shipping address per transaction. (For multiple deliveries within West Malaysia and Singapore, please proceed orders at our multiple shipping microsite here.)
- Please ensure that delivery details are correct to avoid additional transport costs for redirection.
- Any complaints on late delivery or undelivered items due to no recipient at the point of delivery or incorrect addresses will not be entertained.
- Kindly take note of the ‘NOT applicable for delivery’ before placing orders. Orders made with non-delivery addresses will be cancelled, and a refund will be processed accordingly.
Baby Celebration, Kiddy & Wedding Delivery
Baby Celebration Sets: Bright Beginnings, Flights of Fantasy, World of Wisdom, Dreamy Wonderland.
Kiddy Packs: Hooray!, Whoopee!, Woo-hoo!, Wow-wee!.
Wedding Gift Sets: Happy Ever After, Love Blossoms, Pure & Prosperous Union, Sweet Marital Bliss, Fruitful Fertility.
- We deliver items under this category to street addresses of Johor, Melaka, Selangor, Kuala Lumpur, Putrajaya, Kuantan and Seremban only.
- Free delivery for purchases above RM500.00 in a single receipt. Delivery charges will be fixed at RM26.50 (includes RM1.50 6% SST) on purchases below RM500.00 in a single receipt.
- Only one shipping address per transaction. Multiple deliveries per transaction are not available.
Baby Celebration Gift Hampers Delivery
Baby Gift Hampers: A Basket of Bliss, A Bundle of Joy, A Cart of Giggles.
- We deliver items under this category to street addresses of Johor, Melaka, Selangor, Kuala Lumpur, Putrajaya, Kuantan and Seremban only.
- Free delivery for purchases above RM100.00 per transaction. Delivery charges will be fixed at RM26.50 (includes RM1.50 6% SST) on purchases below RM100.00 per transaction.
- Only one shipping address per transaction. Multiple deliveries per transaction are not available.
Bakery Delivery
Cakes: Butterlicious Original, Butterlicious Chocolate, Cinnamon Layer Cake, Pandan Layer Cake, Marble Layer Cake.
Cookies: Oatmeal & Chocolate Chips, Chocolate chips & Raisins.
- We deliver items under this category to street addresses within mainland Peninsular and Penang Island only.
- Free delivery for purchases above RM50.00 per transaction. Delivery charges will be fixed at RM26.50 (includes RM1.50 6% SST) on purchases below RM50.00 per transaction.
- Only one shipping address per transaction. Multiple deliveries per transaction are not available.
Payment Option
Payment method
BOLD.Pay, HitPay and Paypal will be our payment switching gateway that accepts payment via credit card, paypal & online banking transfers.
Available payment options
BOLD.Pay supports the payment options as below:-
HitPay supports the payment options as below:-
You will receive an email confirming your payment (purchase receipt). It may take up to 24 hours for your order status to update from pending to processing. Note that status viewing is only applicable when u sign up/login at the time of purchase.
Shipping
Shipping
Goods will be distributed within 4-7 Working Days after payment has been confirmed. Longer processing time when Saturdays, Sundays and Public Holidays are involved.
Tracking
Tracking number will be advised via email for tracking purpose after your goods are being delivered. You may call 016-232 8273 to track your orders.
Tax
As directed by the Royal Malaysian Customs Department, Mika Premium Gift Shop will impose the mandatory SST rate of 6% on the Shipping Fee effective 1 March 2024, in accordance with the Budget 2024 speech released by the Malaysian Ministry of Finance on 13 October 2023.
Return policy
Return and cancellation policy
Mika.com.my DOES NOT allow refund, cancellation and/or exchange of orders.
Once purchased, they are considered sold.
Product Shelf Life
Baby Celebration
Wedding
Bakery
