• We do not deliver to P.O. Box addresses and international addresses. (For delivery areas, kindly refer to specific delivery terms of each product category below.)
• All purchases are processed as soon as the transaction is confirmed. However, purchases made after 3pm each day will be considered next day purchase.
• Delivery process lead-time is 4 working days (exclude Public Holidays). Please allow a longer lead-time of 4-7 working days during festive and peak seasons. Please also expect longer lead-time during the flood season. We are doing our best to deliver in the safest manner.
• The delivery will be within the operational hours of the designated courier service company (not including Public Holidays). However, there is no estimated time of arrival.
• Please ensure that delivery details are correct to avoid any additional transport cost for redirection.
• Any complaints on late delivery or undelivered items due to no recipient at the point of delivery or incorrect addresses will not be entertained.

Raya FREE West Malaysia Delivery

• FREE West Malaysia Delivery under this product category applies to mainland Peninsular and Penang Island (NOT applicable for delivery: Sabah, Sarawak, Labuan, Langkawi and other islands).
• Delivery process lead-time is 4 working days (exclude Public Holidays). Please allow a longer lead-time of 4-7 working days during festive and peak seasons.

Raya Singapore Delivery

• Singapore Delivery under this product category applies to street addresses within mainland Singapore (NOT applicable for delivery: P.O. Box addresses, restricted airline and cargo areas and island addresses such as Marina Bay Sands, Sentosa, Jurong Island.)
• Singapore delivery process lead-time is 8 working days (exclude Malaysia & Singapore Public Holidays). However, please allow a longer lead-time of 10 working days during festive and peak seasons.
• Delivery charges will be RM65 per every 1 to 2 items (kindly refer to the examples as follows).

1 – 2 items = RM65
3 – 4 items = RM 130
5 – 6 items = RM 195
7 – 8 items = RM 260
9 – 10 items = RM 325
11 – 12 items = RM 390

IMPORTANT NOTE FOR ALL RAYA DELIVERY: 

• Only one shipping address per transaction. Multiple deliveries per transaction are not available. (For multiple deliveries, please proceed orders with bulk order form.)
• Please ensure that delivery details are correct to avoid additional transport costs for redirection.
• Any complaints on late delivery or undelivered items due to no recipient at the point of delivery or incorrect addresses will not be entertained.
• Kindly take note of the ‘NOT applicable for delivery’ before placing orders. Orders made with non-delivery addresses will be cancelled, and a refund will be processed accordingly.

• We deliver items under this category to street addresses of Johor, Melaka, Selangor, Kuala Lumpur, Putrajaya, Kuantan and Seremban only.
• Free delivery for purchases above RM500.00 in a single receipt. Delivery charges will be fixed at RM25.00 on purchases below RM500.00 in a single receipt.
• Only one shipping address per transaction. Multiple deliveries per transaction are not available.

• We deliver items under this category to street addresses within mainland Peninsular and Penang Island only.
• Free delivery for purchases above RM50.00 per transaction. Delivery charges will be fixed at RM25.00 on purchases below RM50.00 per transaction.
• Only one shipping address per transaction. Multiple deliveries per transaction are not available.