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How to order

Step 1 | Register / Sign in

Register or Sign in your account (recommended for tracking purpose). Now you may also sign in with your social accounts (Facebook).

Step 2 | Add to cart

Choose the product and click “ADD TO CART”.

Step 3 | View / update cart

Click “VIEW CART” to view and make changes to your shopping cart.
Click “UPDATE CART” to update your changes.
Click “PROCEED TO CHECKOUT” to proceed with your orders.

Step 4 | Place order

Review the content of your orders, and
Fill in the billing and shipping details,
Click “PLACE ORDER” to place your order.

Step 5 | Make payment

ipay88 will be our payment gateway.
Choose your payment options.
Make your payment and you will receive a purchase receipt after payment.

Step 6 | Receive parcel

It will take approximately 4-7 days for you to receive your package.

It is very important to review your shopping cart contents and address before you click purchase. Orders cannot be amended after payment has been made.
It is advisable to register/sign in as a member to enable the tracking of your transaction history.

Frequently asked questions

Will my orders be saved for future viewing?

Yes. Your history of purchase will be saved for viewing only if u Register / Sign in at the time of purchase.

What are my payment options?

ipay88 and Paypal will be our payment switching gateway that accepts payment via credit card & online banking transfers.

Why have I been charged with an extra USD 1 for my PayPal purchase?

The 1 USD charge is a temporary authorization by PayPal. To verify that the buyer’s credit card or debit card is in good standing, a temporary USD 1.00 charge might appear in buyer’s transaction history. The charge appears as ‘pending’ and is automatically removed after the full amount of the purchase is processed. It may take a few minutes or up to 30 days, depending on the card issuer, for the transaction to be removed and the USD 1.00 to be released to the buyer’s card. If the authorization charge remains on the buyer’s card after 30 days, we suggest the buyer contact the card issuer.

Is there any extra charge if I make payment via Paypal/Credit card?

No, there is no service charge.

Do I get a receipt upon payment?

Yes. A purchase receipt will be emailed to you once the payment has been made.

What method do you use for shipping?

We have our own in-house delivery team to deliver your orders.

How long will it take to receive my order?

You will receive your order within 4 – 7 working days.

Do you ship overseas?

No. We only take orders within Peninsular Malaysia at the moment.

I have a question that is not listed in FAQ, how do I contact you?

We will be more than happy to answer any question you may have, please email us at info@mika.com.my or call 1700 81 6821.

Delivery terms

General delivery terms
  • Delivery Service is only applicable to street addresses within mainland Peninsular and Penang Island. We do not deliver to P.O. Box addresses and international addresses.
  • Purchases made after 3pm each day will be considered next day purchase.
  • Processing lead-time is 4 days (not including Public Holidays). Please allow longer lead-time of 5-7 days during festive and peak seasons.
  • Orders will be delivered within the operational hours of the designated courier service company (Not including Public Holidays). However, the time of arrival could not be estimated.
  • Please ensure that delivery details are correct to avoid any additional transport cost for redirection.
  • Any complaints on late delivery or undelivered items due to no recipient at point of delivery or incorrect addresses will not be entertained.
Raya Hampers & Gift Set

Raya Gift Set: Makmur.

Raya Basket Hampers: Heartiest Greetings, Sweet Surprise, Blissful Joy, Blooming Success, Kasih Sayang, Salam Dari Hati, Love & Gratitude, Joy & Happiness, Semoga Berbahagia, Great Fortune, Untung Besar, Yang Mulia.

Raya Pyramid Hampers: Maaf Zahir & Batin, Best Wishes, Sihat Sejahtera, Semoga Berjaya, Joy & Friendship, Persahabatan Sejati.

  • We deliver items under this category to street addresses within mainland Peninsular and Penang Island.
  • Free delivery for purchases above RM100.00 per transaction. Delivery charges will be fixed at RM26.50 on purchases below RM100.00 per transaction.
  • Only one shipping address per transaction. Multiple deliveries per transaction are not available.
Hari Raya Delivery Schedule

  • Orders made before 3pm on 16 June 2017 will arrive before 25 June 2017.
  • Orders made after 3pm on 16 June 2017 will arrive after 29 June 2017 when delivery services resumed after the holidays.

Bulk purchases

Please contact at +6012-631 1155 for further enquiries.

Everyday Hampers, Baby Celebration Gift Hampers

Baby Gift Hampers: A Bundle of Joy, A Basket of Bliss, A Cart of Giggles.

Everyday Hampers: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday.

  • We deliver items under this category to street addresses within mainland Peninsular and Penang Island.
  • Free delivery for purchases above RM100.00 per transaction. Delivery charges will be fixed at RM26.50 on purchases below RM100.00 per transaction.
  • Only one shipping address per transaction. Multiple deliveries per transaction are not available.
Wedding, Kiddy Pack & Baby Celebration Parcels

Wedding Gift Sets & Door Gifts: Scarlet Happiness, Two Hearts.

Kiddy Packs: Hooray!, Whoopee!, Woo-hoo!, Wow-wee!.

Baby Celebrations Parcel Sets: A Parcel of Love, A Parcel of Hugs, A Parcel of Kisses, A Parcel of Hope.

  • We deliver items under this category to street addresses of Johor, Melaka, Selangor, Kuala Lumpur and Kuantan only.
  • Free delivery for Baby Celebration Parcel purchases above RM500.00 in a single receipt. Delivery charges will be fixed at RM63.60 on purchases below RM500.00 in a single receipt.
  • Only one shipping address per transaction. Multiple deliveries per transaction are not available.
Cakes & Cookies: deliverable

Layer Cakes: Cinnamon Layers, Pandan Layers, Chocolate Layers,

Mini Cakes: Butterlicious Original, Butterlicious Chocolate.

Cookies: Oatmeal & Chocolate Chips, Chocolate chips & Raisins.

  • Cakes & Cookies under this category can be delivered to street addresses within mainland Peninsular and Penang Island.
  • Free delivery for purchases above RM100.00 per transaction. Delivery charges will be fixed at RM26.50 on purchases below RM100.00 per transaction.
  • Only one shipping address per transaction. Multiple deliveries per transaction are not available.
  • You can also choose to self-collect at one of our branch or kiosk. For collection, please choose your ‘Pickup Date’ and ‘Pickup Location’ during checkout.
Cakes: non deliverable / self-pick

Whole Cakes: Marble Cheese, Mango Mousse, Tiramisu, Strawberry Swiss.

  • Self-pick Cakes are NOT applicable for delivery. Please state your date to arrange for self-collection at your preferred branch or kiosk during checkout.

Payment Option

Payment method

ipay88 will be our payment switching gateway that accepts payment via credit card, paypal & online banking transfers.

ipay88

Available payment options

ipay88 supports the payment options as below:-

v2-payment-options

You will receive an email confirming your payment (purchase receipt). It may take up to 24 hours for your order status to update from pending to processing. Note that status viewing is only applicable when u sign up/login at the time of purchase.

Shipping

Shipping

Goods will be distributed within 4-7 Working Days after payment has been confirmed. Longer processing time when Saturdays, Sundays and Public Holidays are involved.

Tracking

Tracking number will be advised via email for tracking purpose after your goods are being delivered. You may call 1700 81 6821 to track your orders.

Return policy

Return and cancellation policy

Mika.com.my DOES NOT allow refund, cancellation and/or exchange of orders.
Once purchased, they are considered sold.

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